Tenveo Manuals & User Guides

Tenveo is a prominent manufacturer specializing in video conferencing solutions and audio-visual technologies. Since its inception, the company has focused on developing high-definition PTZ (Pan-Tilt-Zoom) cameras, conference microphones, and webcams designed to facilitate seamless remote collaboration. Tenveo serves a diverse range of sectors including business, education, telemedicine, and live broadcasting, offering products known for their compatibility with major platforms like Zoom, Microsoft Teams, and Skype.

The brand's portfolio includes 1080P and 4K cameras with various optical zoom capabilities (3x to 20x), supporting multiple connection interfaces such as USB, HDMI, SDI, and NDI to ensure versatile integration into existing setups. Tenveo aims to provide affordable yet professional-grade equipment that enhances meeting efficiency and visual communication quality.

• How do I set a preset position on my Tenveo PTZ camera?

  Using the IR remote control, move the camera to the desired position, press the 'PRESET' button, and then press a number key (0-9) to save the location. To recall it, simply press the corresponding number key.

• Does the Tenveo PTZ camera have a built-in microphone?

  Most professional Tenveo PTZ cameras (e.g., VHD series) are designed for video capture only and do not include built-in microphones. An external conference speakerphone or microphone is typically required for audio.

• How can I change the IP address of my Tenveo camera?

  Connect the camera to your network, access its web interface using the default IP (often 192.168.0.205), and navigate to the network settings. Ensure your computer is on the same network segment to access the interface initially.

• Why is the video image dark or poor in low light?

  If the image is too dark, check the camera's OSD menu settings. We recommend adjusting the exposure mode or backlight compensation (BLC) settings to suit the lighting in your environment.

• What is the warranty period for Tenveo products?

  Tenveo generally offers a 3-year standard parts and labor warranty for their video conferencing cameras and speakerphones.