Grace Design manufactures high-fidelity professional audio products, including instrument preamplifiers, active DI boxes, and monitor controllers.
Grace Design is a globally recognized professional and consumer audio brand based in Colorado, USA. Known for superlative audio performance, rigorous reliability, and world-class customer service, Grace Design produces a wide range of high-fidelity audio equipment. Their product lineup includes premium instrument preamplifiers, active DI boxes, monitor controllers, and audio interfaces favored by discerning musicians and audio engineers worldwide. Whether touring the globe or recording in a studio, Grace Design hardware is built to deliver unparalleled sonic clarity and withstand the rigors of professional use.
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You can update the firmware by downloading the latest firmware .pkg2 file from the Grace Design support page and installing it via a USB flash drive (formatted in FAT or FAT32) or by using the device's web interface tal-utent.
Use the rear panel GND-ISO (Ground Lift) switch on your active DI. Setting it to the 'ISO' position isolates the input ground from the output ground to eliminate hum and buzz.
Register your product for the 5-year transferable warranty online at the Grace Design website within 10 days of your original date of purchase.
You can reach Grace Design support by phone at +1-303-823-8100 Monday through Friday, 9 AM to 5 PM MST, or by emailing info@gracedesign.com or service@gracedesign.com.