Manwal tal-Utent tal-Modem tat-Telefon ARRIS Touchstone TM804G DOCSIS 3.0

1. Introduzzjoni

This manual provides instructions for the installation, operation, and troubleshooting of your ARRIS Touchstone TM804G DOCSIS 3.0 Telephone Modem. The TM804G is designed to provide high-speed data access and up to four lines of Voice over IP (VoIP) telephone service over your cable network. It features DOCSIS 3.0 technology for enhanced internet speeds and reliability.

2. Karatteristiċi ewlenin

• DOCSIS 3.0 compliant for high-speed internet.
• Four (4) dedicated VoIP telephone ports.
• Supports download speeds up to 343 Mbps.
• Two independent 96MHz RF tuners.
• Ethernet connectivity for network devices.

3. Kontenut tal-Pakkett

Ivverifika li l-pakkett tiegħek fih l-oġġetti li ġejjin:

• ARRIS Touchstone TM804G Telephone Modem
• Adapter tal-Enerġija
• Cable Ethernet
• Dokumentazzjoni (Gwida ta' Bidu Mgħaġġel, Informazzjoni dwar is-Sigurtà)

Note: A backup battery is sold separately and is not included in the standard package.

4. Karatteristiċi Fiżiċi

4.1 Indikaturi ta' Front Panel

The front panel of the TM804G modem features several LED indicators that provide status information.

Figura 1: Quddiem view of the ARRIS Touchstone TM804G Telephone Modem. This image shows the modem's black casing with ventilation holes on top and a row of green LED indicator lights on the right side of the front panel.

4.2 Portijiet tal-Panel ta' Wara

The rear panel provides all necessary connection ports for the modem.

Figura 2: Wara view of the ARRIS Touchstone TM804G Telephone Modem. This image displays the back of the modem, featuring a coaxial cable connector, four yellow Ethernet ports, two grey telephone ports (RJ-11), a USB port, a reset button, and the power input.

• KOAXJALI: Connects to the cable wall outlet.
• ETHERNET (LAN): Four (4) RJ-45 ports for connecting to a computer or router.
• TEL1-4 (RJ-11): Four (4) telephone ports for connecting to telephones or a home telephone wiring system.
• USB: (Functionality may vary or be disabled by your service provider).
• RESET: Recessed button to reset the modem to factory defaults (use with caution).
• QAWWA: Tqabbad mal-adapter tal-enerġija.

5. Setup u Installazzjoni

Follow these steps to install your ARRIS Touchstone TM804G modem.

1. Qabbad Kejbil Coaxial: Connect one end of a coaxial cable to the COAXIAL port on the modem and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. Qabbad il-Kejbil tal-Ethernet: Connect one end of the Ethernet cable to one of the ETHERNET ports on the modem and the other end to your computer's network port or your wireless router's WAN/Internet port.
3. Connect Telephone Lines: If using telephone service, connect your telephone(s) or home telephone wiring to the TEL1, TEL2, TEL3, or TEL4 ports on the modem using standard RJ-11 telephone cables.
4. Qabbad l-Adapter tal-Enerġija: Qabbad l-adapter tal-enerġija mal-port POWER fuq il-modem u mbagħad daħħal l-adapter f'sokit elettriku.
5. Qawwa Mixgħul: The modem will automatically power on. Observe the front panel indicator lights. The POWER, DS, US, and ONLINE lights should eventually turn solid green, indicating a successful connection to the cable network and internet. The TEL lights will illuminate when telephone lines are active.
6. Attiva s-Servizz: Contact your Internet Service Provider (ISP) to activate the modem. You will need to provide them with the MAC address and serial number, typically found on a label on the bottom or back of the modem.

Important: Do not connect the modem to a power outlet until all other connections are made.

6. Istruzzjonijiet Operattivi

Once the modem is successfully installed and activated, it operates automatically.

• Aċċess għall-Internet: Any device connected via Ethernet to the modem (or through a connected router) should have internet access once the ONLINE light is solid green.
• Servizz tat-Telefon: If your service plan includes VoIP, connected telephones will have dial tone and function once the corresponding TEL lights are solid green.
• Status ta' Monitoraġġ: Refer to the front panel LED indicators (Section 4.1) to monitor the modem's operational status.

7. Manutenzjoni

• Tindif: Żomm il-modem nadif u ħieles mit-trab. Uża drapp artab u niexef biex timsaħ il-barra. Tużax prodotti tat-tindif likwidi jew aerosols.
• Ventilazzjoni: Kun żgur li l-modem jitqiegħed f'żona ventilata sew biex tevita li jisħon iżżejjed. Timblokkax it-toqob tal-ventilazzjoni.
• Aġġornamenti tal-Firmware: Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP.
• Restarting the Modem: If you experience connectivity issues, try restarting the modem by unplugging the power adapter for 10-15 seconds and then plugging it back in.
• Irrisettjar tal-Fabbrika: The recessed RESET button on the rear panel can be used to restore factory default settings. This should only be done if instructed by your ISP, as it will erase all custom configurations. To perform a factory reset, use a paperclip to press and hold the RESET button for at least 10 seconds.

8 Issolvi l-problemi

If you encounter problems with your modem, refer to the following common issues and solutions.

For further assistance, contact your Internet Service Provider's technical support.

9. Speċifikazzjonijiet

10. Garanzija u Appoġġ

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For technical support, troubleshooting, or service-related inquiries, please contact your Internet Service Provider (ISP) directly. Your ISP is responsible for the activation, configuration, and ongoing support of the modem on their network.