BarTender® Standard Support Guide
Folja ta' Informazzjoni dwar is-Softwer BarTender®
For BarTender® customers on any currently supported BarTender version with Standard Maintenance and Support, Technical Support is available during business hours with a first reply time Service Level Target (SLT) of two (2) business hours* for Urgent Issues, according to the priority level definitions listed below. Standard Maintenance and Support is also available for 30-day Trial licenses during the trial period.
Kif Toħloq Każ ta' Appoġġ Ġdid
- Innaviga lejn [Ikkuntattja l-Appoġġ] webpaġna: Iftaħ il- webpaġna u espandi l-menù dropdown. Agħżel “Irrid nirreġistra Każ ta’ Appoġġ ġdid.”
- Enter your BarTender Support Number: Input your Support Number and click Continue.
Kif issib in-Numru ta' Appoġġ tiegħek:
F'BarTender Designer: Mur f'Għajnuna > Dwar.
F'BarTender Cloud: Innaviga għal Immaniġġja l-Kont tal-Cloud > Ġenerali.
Your Support Case Number is 000001
Thank you for logging a support ticket with us. A support agent will follow up with you via email (see response time targets here). If you require further assistance, click on the chat or call options visible on the left panel. You will have to provide your case number when interacting with us. - Complete the required fields: Provide information for each available field to the best of your ability. Fields marked with an asterisk (*) are mandatory. Once all necessary details are entered, click Create Support Case.
- Irċievi l-ID tal-Biljett tiegħek: Wara s-sottomissjoni:
• Your Support Ticket number/ID will be displayed at the top of the screen.
Nota: Id-disponibbiltà tal-kanali ta' appoġġ dirett tiġi ddeterminata awtomatikament abbażi tal-ħin tat-talba tiegħek u l-ħinijiet tal-uffiċċju tagħna.
Għal kwistjonijiet ta' produzzjoni kritiċi għall-missjoni, meta tissottometti l-inċident tiegħek permezz tal- web-form, in order to receive a guaranteed two (2) business hours first response time at the provided email address, make sure to:
i. Fill-in every field.
ii. Select urgent for the business impact of your issue.
iii. For BarTender Cloud critical availability issues enable the Cloud Outagkaxxa tal-kontroll e.
Ħinijiet tal-Uffiċċju tal-Appoġġ Tekniku
| Mit-Tnejn sal-Ħamis | il-Ġimgħa | |
| l-Amerika | 4am - 6pm PST | |
| EMEA | 9am – 6pm CET | 9am – 5pm CET |
| APAC | 9am – 6pm CST | |
| Ġappun | 9am – 5pm JST | |
L-uffiċċji kollha josservaw il-vaganzi lokali. Lista sħiħa tal-għeluq tal-vaganzi tista' tinstab fuq: https://www.bartendersoftware.com/about/holiday-closures/
Priority level definitions
| Urgent / “Business Critical” | The highest priority. This status represents a complete loss of service or a significant feature that is completely unavailable. Dan l-istatus japplika biss għal installazzjonijiet ta' BarTender li diġà qed jaħdmu fil-produzzjoni u mhux se jiġi applikat għal kwistjonijiet ta' żvilupp jew problemi fis-sistema.tagambjenti ing. |
| High / “Degraded Service” | Dan l-istatus jinkludi kwistjonijiet intermittenti jew karatteristika sinifikanti li mhijiex disponibbli parzjalment. Dan l-istatus japplika biss għal installazzjonijiet ta' BarTender li diġà qed jaħdmu fil-produzzjoni u mhux se jiġi applikat għal kwistjonijiet ta' żvilupp jew problemi fis-sistema.tagambjenti ing. |
| Normali | This status includes product questions, feature requests and issues that do not affect production. |
| Baxx | Dan l-istatus jinkludi mistoqsijiet ta' rutina u kwistjonijiet żgħar ta' użabilità. |
* Żur Availability and Channels for Support for further information and conditions on our time targets, support channels and availability.
© 2025 Seagull Software, LLC. BarTender, BarTender Cloud, Intelligent Templates, Drivers by Seagull, the BarTender logo, the BarTender Cloud logo and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Software, LLC. All other trademarks are the property of their respective owners. PRT 0058_EN
Dokumenti / Riżorsi
 |
IPSI BarTender Software [pdfGwida għall-Utent BarTender Software, Software |